Blue Monkey Brewing Limited
10, Pentrich Road, Giltbrook Industrial Park, Giltbrook, Nottingham NG16 2UZ
Company Reg No: GB 06549012
VAT No: 935 678 380
Telephone: 0115 938 58 99
Email: office@bluemonkeybrewery.com
Terms and Conditions, Privacy & Shipping
DELIVERY INFORMATION
UK MAINLAND ONLY DELIVERY
DELIVERY: 2 to 5 working days
STANDARD CHARGE: £7.00
CARRIER: UK Mail for Alcohol/Royal Mail for Vouchers
REMOTE LOCATIONS: Including the Channel Islands, Scottish Highlands & Islands and Northern Ireland will have additional shipping costs and longer delivery times. Please contact us for full details.
INTERNATIONAL DELIVERY
We ship to most destinations in Europe. Please contact us for full details.
DELIVERY DEADLINE
Orders must be received by 9am Monday-Friday to be processed the same working day, any orders placed after this time will be processed on the next working day, this also applies to Bank Holidays. On Bank Holidays any items ordered will be processed the first working day after the Bank Holiday.
Please bear this in mind with our delivery days.
DELIVERY INSTRUCTIONS
Please contact us if you would like to add specific delivery instructions. (e.g. Leave with a neighbour or secure location.) Goods that are requested to be left without a signature are left at the customer’s own risk.
The courier will attempt to deliver twice after which parcels are returned to the delivery depot. If arrangements have not been made to collect from the depot, the parcel will be returned to us. Carriage charges incurred by us are not refundable if all attempts to deliver have failed. These will be re-charged at cost. Blue Monkey Brewing Limited accept no responsibility for failure to deliver due to circumstances beyond our control.
CLICK & COLLECT
Click and Collect is available from Blue Monkey Brewery and our Organ Grinder Pubs.
If you choose click & collect instead of delivery;
- Orders will be available to collect from the brewery the following working day from when the order was placed.
- Orders must be made before 3pm on Friday if collecting on Saturday.
- Orders placed on bank holidays will be processed the next working day.
- Brewery Collection can only take place during brewery shop opening times (Monday – Friday 9.30am – 4.30pm & Saturday 10.00am – 4.30pm)
- Organ Grinder Collection available after 3pm on the Monday after your order is placed
- Organ Grinder Collection orders will be available to collect up to 14 days after delivery
- Proof of purchase must be shown when collecting the order
WHAT HAPPENS ONCE I HAVE PLACED AN ORDER?
As soon as you place an order, you will receive an order confirmation email from our website and you will receive another email when it has been dispatched. All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.
If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking ‘I confirm I am at least 18 years of age’ during the checkout process, you are confirming that you are at least the legal age to purchase alcohol in your country of residence.
We use UK Mail to ship all items from our website, this applies to all orders within UK Mainland only. Standard delivery usually takes 1-3 working days, although we endeavour to deliver earlier than this where possible.
We aim to process orders the same or next working day, however, please allow up to 3 working days for your order to be processed during very busy times.
AMENDING OR CANCELLING AN EXISTING ORDER
Any orders can be amended providing the order has not been dispatched – in this instance it is best to contact us by phone for a prompt response. You may cancel an order for a full refund providing the order has not been dispatched.
After the order has been dispatched any cancellation will have to be returned by the details outlined below.
In the unfortunate event that ordered items are unavailable we will attempt to contact you to inform you, we may replace any unavailable items with items of a similar style and of equivalent or superior price/quality.
Terms and Conditions
AGE RESTRICTION
You must be over 18 years of age to purchase any of the alcoholic products that we stock. By placing an order with us that includes alcohol, you are confirming that you understand these terms and that you are over the age of 18. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
If you are buying alcohol for someone else the recipient must also be aged 18 or older.
Deliveries must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obliged, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated to us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
FORCE MAJEURE
Blue Monkey Brewing Limited shall not be liable for the failure to fulfil any terms of any transaction governed by these conditions of sale if fulfilment has been delayed, hindered or prevented by any circumstances whatsoever which is not directly within its control such as, but not exclusively, Act of God, Government regulation or order, fire, theft, flood, strike, riot, insurrection, war, national emergency, power shortage, pandemic, terrorist activity.
Blue Monkey Brewing Limited are not liable for breach of these conditions for any loss or liability arising from circumstances of force majeure.
Privacy Policy
HOW YOUR PERSONAL INFORMATION IS COLLECTED, USED AND SHARED WHEN YOU VISIT OR MAKE A PURCHASE FROM US.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers, PayPal, Apple Pay), email address, and phone number. We refer to this information as “Order Information” and store this on our physical and web databases.
ABOUT “PERSONAL INFORMATION”
In this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to fulfil any orders placed through the Site (including processing your payment information, arranging for couriers, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Communicate with couriers;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woo Commerce to power our online store, you can read more about how Woo Commerce uses your Personal Information here: https://automattic.com/privacy/#california-consumer-privacy-act-ccpa We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a court order, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
MINORS
The site is not intended for individuals under the age of 18.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at office@bluemonkeybrewery.com or by mail using the details provided below:
Blue Monkey Brewing Limited
10, Pentrich Road, Giltbrook Industrial Park, Giltbrook, Nottingham NG16 2UZ
ORDERS
If the products you have ordered are not available we will contact you to either swap the product for another or for issue a refund.
If you’ve ordered an item that is on Pre-Order please note, the dispatch date is a target and this may be subject to change. If there are any delays to pre-order products being shipped, we will contact you immediately to give an updated estimate.
TRACKING YOUR ORDER
When your order is dispatched from our brewery you will receive an email confirmation.
WHAT HAPPENS IF ONE OF YOUR BEERS IS MISSING OR BROKEN?
We take a lot of precautionary measures to make sure that none of your products are damaged in transit to you. Sometimes items can be damaged in transit despite all of these measures. This is something we work hard to try and avoid, we hate to see good beer wasted!
If your item does not arrive within a reasonable time please contact the courier if you have a tracking number. Please bear in mind that couriers are very busy at certain times of year so your item may be delayed in transit. In the unlikely event that you do receive damaged items then please contact us directly so we can track down your package or replace any items with damaged contents. Please email office@bluemonkeybrewery.com or call 0115 938 58 99
Refund Policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us without first informing us that you wish to apply for a refund.
There are certain situations where only partial refunds are granted;
Any item not in its original condition, or damaged for reasons not due to our error.
Any item that is returned more than 30 days after delivery is not guaranteed a refund.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
APPROVED REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@bluemonkeybrewery.com.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@bluemonkeybrewery.com.
SHIPPING
To return your product, you should first contact us at office@bluemonkeybrewery.com.
Once we have confirmed your return shipment please mail your product to:
Blue Monkey Brewing Limited 10, Pentrich Road, Giltbrook Industrial Park, Giltbrook, Nottingham NG16 2UZ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
DISCLAIMER
We strive to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes on www.bluemonkeybrewery.com
Where it is not possible to supply all items from your order we will contact you and offer a similar replacement or refund.
CONTACT US
We want to hear from you if you are having any problems with your checkout, delivery or something has gone wrong. Our customer service is open Monday-Friday 9am-4pm. office@bluemonkeybrewery.com
Blue Monkey Brewing Limited
10, Pentrich Road
Giltbrook Industrial Park
Giltbrook
Nottingham
NG16 2UZ
Company Reg No: GB 06549012
VAT No: 935 678 380
Telephone: 0115 938 58 99
Email: office@bluemonkeybrewery.com